Frequently Asked Questions

Got questions? We’ve got answers! Check out our Frequently Asked Questions (FAQ) below to find quick answers to common questions. Can’t find what you’re looking for? Don’t worry; just contact us and we’d be happy to answer any questions that you might have!

Posters

Below are some common questions about our posters

What sizes are available for the posters?

Our posters are available in a variety of sizes to suit different spaces and preferences. Our sizes include:

Horizontal Posters:

11”x9”
14”x11”
18”x12”
20”x16”
24”x18”
30”x20”
36”x24”

Vertical Posters:

9”x11”
11”x14”
12”x18”
16”x20”
18”x24”
20”x30”
24”x36”

These sizes are chosen to offer versatility and convenience, whether you're looking to add a small accent to a space or make a bold statement with a large piece. Please check the individual product listings on our website for the specific sizes available for each poster design.

What is the quality of the posters?

Our poster boasts a matte finish and is crafted using high-quality museum-grade paper (175gsm fine art paper) for a durable and elegant finish. With a range of sizes to choose from, each poster is printed using top-quality pigmented archival inks to ensure that the artwork comes to life in exquisite detail.

How do I care for and maintain my posters?

To keep your poster looking its best and free from dust, regular light cleaning is recommended. If you notice any dust accumulation on the poster, gently wipe it away using a clean, dry cloth. Opt for a soft, lint-free microfiber cloth, which is ideal for catching dust particles without damaging the poster's surface. Use a delicate touch with smooth, horizontal strokes to remove dust, ensuring you apply minimal pressure to avoid any creasing or wrinkling.

Additionally, for enhanced protection and preservation, consider placing your poster in a frame behind glass. This not only safeguards the poster against dust and potential damage but also adds an aesthetic touch, enhancing the visual appeal of your artwork. A framed poster is more resilient to environmental factors and can maintain its color and condition for a longer period, making it a lasting and vibrant addition to your decor.

Do you offer frames for the posters?

Currently, we do not provide frames with our posters. This decision is rooted in our commitment to giving our customers the freedom to select frames that perfectly match their home's unique style. A carefully chosen frame, harmonizing with the decor and color scheme of your space, can significantly enhance the visual appeal of the poster and its surroundings. We understand that preferences for frames are highly individual, and we believe in empowering you to choose a frame that reflects your personal style and aesthetic sensibilities. Moreover, selecting a frame independently allows you to have more control over the quality and durability of the frame, ensuring your poster is not only elegantly displayed but also well-protected for lasting enjoyment.

How accurate are the colors of the poster compared to what I see online?

We strive to represent our posters as accurately as possible on our website. However, due to variations in monitors and screen settings, there might be slight differences in color. Rest assured, we use high-quality printing techniques to ensure the colors are vibrant and true to the artwork.

Canvas Prints

Below are some common questions about our canvas prints

What sizes are available for the canvas prints?

Our canvas prints come in a wide range of sizes to perfectly fit your space and aesthetic needs. From cozy corners to expansive wall spaces, we have a size that will meet your requirements. Our canvas prints sizes include:

Horizontal Canvas Prints (Depth: 1.25"):

18”x12”
24”x16”
30”x20”
36"x12" (available on select canvas prints)
36”x24”
48"x32"
60"x20" (available on select canvas prints)

Vertical Canvas Prints (Depth: 1.25"):

12”x18”
16”x24”
20”x30”
24”x36”
32"x48"

These sizes offer great flexibility, whether you're looking to add a small accent piece or a large focal point in your room. Please check our product listings for their available sizes.

What is the quality of the canvas prints?

Our canvas prints feature 100% cotton fabric (400gsm) stretched over a 1.25-inch frame, complete with hanging hardware for easy installation. They have a closed MDF backing for added durability and are designed for indoor use only.

How do I care for and maintain my canvas prints?

In order to maintain the pristine condition of your canvas print, it's important to keep it free from dust accumulation. Should you notice any dust settling on the surface, we recommend a gentle cleaning method. Carefully use a clean, dry cloth to softly wipe off the dust. It's advisable to use a soft microfiber cloth, as this material is particularly effective at capturing dust without scratching the canvas. Light, circular motions are best to ensure an even cleaning process without exerting too much pressure on the canvas. Regular dusting in this manner will help preserve the quality and vibrancy of your canvas print, ensuring it remains a stunning part of your space for years to come.

How are canvas prints stretched and framed?

Each canvas print is expertly stretched over a sturdy wooden frame to ensure it maintains its shape and tension. The depth of the frame is 1.25 inches. We do not offer external frames, as many customers prefer to choose their own to match their decor.

Orders

Below are some common questions about orders

How do I make a purchase?

Making a purchase on our store is easy and secure. Here's a simple guide to help you through the process:

Browse Products: Start by browsing through our collection of products. You can view detailed information about each item by clicking on it.
Add to Cart: Once you find the product you wish to purchase, select any required options (like size, color, etc.), and then click the 'Add to Cart' button.
Review Cart: After adding items to your cart, you can review your cart to make any final adjustments like changing quantities or removing items.
Proceed to Checkout: When you're ready to purchase, click on the 'Checkout' button in your cart. You'll be prompted to enter your shipping details and choose a payment method.
Enter Payment Information: Enter your payment details. Our store accepts various forms of payment, and all transactions are secure.
Place Your Order: Review all the information to make sure it's correct, and then click on the 'Place Order' button to complete your purchase.
Order Confirmation: You will receive an order confirmation via email, which includes details about your purchase and an order number for your reference.

How do I know if my order is confirmed?

Once your order is successfully placed, you will receive an email confirmation sent to the email address you provided during the order process. This confirmation email will include all the relevant details of your order, serving as an acknowledgment that your order has been received and is being processed. If you don't see this email in your inbox shortly after placing your order, we recommend checking your spam or junk mail folder.

What payment methods do you accept?

We strive to make our checkout process as convenient as possible by accepting a wide range of payment methods. This includes major credit and debit cards such as Visa, MasterCard, American Express, Discover, and Diners Club. Additionally, we accept alternative payment options PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted to ensure your financial information is protected.

Can I make an order by phone or email?

We do not accept orders by phone or email. All orders must be placed directly through our website. This process ensures a secure and efficient ordering experience, allowing for accurate tracking and management of your purchase. Our website is designed to be user-friendly, providing a seamless and secure way to browse our products and complete your purchase online.

Can I request a custom poster or canvas print size?

At this time, we are unable to accommodate custom size requests for our posters and canvas prints. We offer a range of sizes for each product, which are clearly listed on the product's page. While we understand the desire for custom dimensions, our current production process is designed to deliver the best quality in the sizes offered. We encourage you to explore our available sizes to find one that best suits your needs.

How long does it take to process and ship my order?

Our products are custom printed specifically for you upon your order. For posters, the printing, packaging, and preparation for shipping typically take between 2-5 days. Canvas prints require a bit more time, usually taking 3-7 days to be ready for shipping. These timeframes ensure that each item receives the attention to detail it deserves, resulting in a high-quality product that's made just for you. Once your order is ready, it will be dispatched immediately.

Can I make changes to my order after it is placed?

We strive to process and ship your order as quickly as possible to ensure speedy delivery. This means that as soon as your order is placed, it is immediately charged and goes into processing, often within just a few seconds. Unfortunately, this fast-paced workflow means we are unable to make any changes to an order once it has been confirmed. We advise reviewing your order carefully before submission to ensure everything is correct.

Shipping & Returns

Below are some common questions about shipping and returns

Do you ship internationally?

Currently, we do not offer international shipping. Our services are limited to domestic deliveries within the USA. We are focused on providing the best possible service and product quality within the country and hope to expand our shipping options in the future.

What is your return policy?

All our artwork is custom printed just for you when you place an order. Because of this, we are unable to accept returns or exchanges unless there is a printing error or damage to the product as a result of the manufacturing process. If you do have any issues, please contact us.

Can I track my order?

Yes, you can track your order with ease. After your order has been shipped, we will send you an email that includes a tracking number. This number allows you to follow the progress of your shipment. If you don't receive a tracking number, or if you have any concerns regarding your order's status, please feel free to contact us for assistance.

What should I do if my order arrives damaged?

In the unfortunate event that your order arrives damaged, promptly photograph the damaged item and its packaging, and reach out to our customer service with these photos and your order details. We'll promptly assist you with the necessary steps for a resolution, including a possible return or replacement.

How are the posters and canvas prints packaged for shipping?

Our posters are carefully hand-rolled and secured in protective tissue paper, then shipped in robust, triangular tubes or boxes designed for maximum protection. For smaller poster sizes, we can accommodate up to four prints per tube, while larger posters are limited to three per tube to ensure safe transit.

Our canvas prints are first encased in a protective sleeve, ensuring its surface remains unblemished. This sleeved canvas is then securely placed in a fold-over cardboard box, specifically designed to fit the canvas's dimensions. For added security and stability during transit, straps are fastened around the exterior of the box.

What shipping method do you use?

For our shipments, we primarily use UPS and USPS. The choice between these carriers depends on various factors such as the destination of the package, cost considerations, and the time required for shipping. This approach allows us to select the most efficient and effective shipping method for each individual order, ensuring that your purchase reaches you in the best possible manner.

Do you offer expedited shipping?

Unfortunately we do not currently offer expedited shipping options. However, all orders do come with free standard shipping.

How do I know if my order has been shipped out?

As soon as your order leaves our fulfillment center, you'll receive an email from us with a tracking number for your delivery. It's important to remember that the tracking number can take up to 48 hours to activate and start showing updates. Once active, you can use it to monitor the status and estimated delivery time of your order.

We'd love to hear from you!

Have an idea in mind for some artwork?

Let us know!

We are always excited to hear fresh ideas for new artwork from our community! Feel free to share your creative thoughts with us – we value your input. Your ideas are a vital part of our creative process, and we appreciate you taking the time to share them with us. While we read every suggestion, please note that we may not be able to respond to each one.